What to Do When You See Your Client in Public as a Private Practice Psychologist

Dr Olivia Campbell
Apr 17
2 min read

By Dr Olivia Campbell, Clinical Psychologist & Director of WellSpace Psychology, a private practice in Melbourne Australia

Working as a private practice Psychologist within the community often means the lines between professional and personal spaces can blur—especially in a city like Melbourne, where local cafés, yoga studios, parks, and cultural events are shared by both therapists and clients. Running into a client in public can be an unexpected moment for both parties, and how you handle it matters. Here are some proactive and practical ways to manage these situations while preserving your client’s confidentiality and maintaining clear therapeutic boundaries.

1. Pre-Empt It in your Private Practice Psychology Informed Consent Process

One of the most effective ways to manage potential public encounters is to address the possibility early on, during your initial consent and intake process. Including a simple statement like the following can set a clear expectation from the beginning:

It’s possible you and I may run into each other in the community. Although I will be glad to see you, to preserve your privacy and confidentiality, I will not approach or acknowledge you unless you initiate contact first.

This single line not only prepares clients for the possibility, but also reinforces your commitment to their privacy—something that can build trust and respect from day one.

2. Remind Clients When the Topic Arises During a Psychology Appointment

Clients will often mention places they frequent—local gyms, support groups, cafés, markets—that may also be part of your routine. When that happens, it’s a great opportunity to gently remind them of your public encounter policy. For example:

Oh, I go to that same café sometimes. Just so you know, if I happen to see you there, I’ll follow our usual privacy policy and won’t approach you unless you choose to say hello.

This keeps the boundary fresh in their mind and ensures there are no awkward surprises.

3. Debrief in the Next Psychology Appointment After a Public Encounter

If you do end up seeing each other out and about—whether there was interaction or not—it’s worth checking in during your next session. A brief debrief can go a long way in reaffirming your therapeutic boundaries and giving the client a chance to reflect on how it felt for them. You might say:

I noticed we crossed paths on Saturday. I just wanted to check in with how that felt for you and to remind you of why I keep that boundary—to protect your privacy and give you the choice about whether or not to engage.

This step models professionalism, respect, and emotional attunement—key elements in any therapeutic relationship.

Final Thoughts

In a close-knit or community-focused city like Melbourne, these public moments are sometimes inevitable. But with preparation, clarity, and thoughtful follow-up, they don’t need to be uncomfortable or ethically murky. By normalising these boundaries and communicating them proactively, you not only protect your clients’ confidentiality but also strengthen the therapeutic alliance.