Question 1

What are your fees?

Accepted Answer

Each therapist sets their own fees. Please see their bio page for current fees, Medicare rebates, and out-of-pocket costs.

Question 2

Can I get a Medicare rebate?

Accepted Answer

You may be eligible for a Medicare rebate if you have a valid referral from a GP or Psychiatrist. Speak to your doctor about making a referral.

Question 3

Can I use my private health insurance?

Accepted Answer

Certainly! We'll provide you with a receipt, which you can submit to your private health insurer for reimbursement. Check with your private health insurer for specifics about your level of cover.

Question 4

Do you accept third-party funding?

Accepted Answer

Some of our therapists are registered with third-party funders (e.g., Victims of Crime Financial Assistance Scheme, WorkSafe, NDIS, TAC, and DVA). If you would like to use third-party funding to pay for your therapy please let us know so we can match you with the right therapist.

Question 5

Do you offer assessments?

Accepted Answer

Some of our therapists do offer assessments (e.g., psychiatric, ADHD, WPATH, cognitive, educational, intellectual and developmental). If you're looking for an assessment, get in touch and we'll match you with the right therapist.

Question 6

Do you offer bulk-billed or reduced fee sessions?

Accepted Answer

Our support team does not have permission to offer appointments at a reduced rate. We recommend speaking to your therapist directly about your financial concerns, as each of our therapists have their own ways of supporting people experiencing financial hardship.

Question 7

Do you offer couples, relationship, or family therapy?

Accepted Answer

Some of our therapists do work with couples, relationships, and families. Please get in touch to let us know more about your groups' needs, and we'll match you with the most suitable therapist.

Question 8

Do you offer therapy for children and adolescents?

Accepted Answer

Our physical spaces have been designed to provide a calm, attuned, and therapeutic environment for adults, meaning they are less-suitable for younger clients. We invite clients aged 16 and above to visit in-person, and can accommodate telehealth sessions for younger clients.

Question 9

How accessible is your practice?

Accepted Answer

We have taken care to make our practices as accessible as possible, though we operate under some constraints. Here is some more information:

- We offer telehealth therapy and in-person therapy.

- Our offices are on the first floor, with 1 flight of stairs required to access. Unfortunately neither of our buildings have passenger lifts.

- Our bathrooms are gender-free.

- Our bathrooms are stocked with deodorant and menstrual products, because we know therapy can sometimes activate physiological reactions.

- Our space is designed to have a calming sensory effect (i.e., soft textures, neutral and warm tones, low-volume music, calming aromas, caffeine-free beverages).

- Our therapy chairs do not have arms on them to suit larger bodies.

- We have mirrors in our consulting suites should you prefer to check yourself after a big cry; we can also cover these if you prefer not to be exposed to your reflection.

- We welcome (but do not require) you to share your pronouns.

- We welcome financial support via Medicare, private health insurance, third-party funding, and reduced-fee appointments (though these offerings differ from therapist to therapist).

If your specific needs are not mentioned above, please feel free to ask us any questions. It's important to us that our space feels safe for you.

Question 10

Is WellSpace trauma-informed, neuro-affirming, LGBTIQA+-friendly and culturally safe?

Accepted Answer

All Psychologists in Australia are bound by the Code of Ethics to provide safe, inclusive, and affirming care. Some of our therapists have a particular passion for working with trauma, neurodivergent people, LGBTIQA+ people, or cultural minority groups - you'll notice this flagged in their bio. Feel free to reach out if you'd like more tailored information.

Question 11

Does my Psychologist work for WellSpace?

Accepted Answer

WellSpace is a Therapy Co-Work Space - all of our therapists run their own therapy practices, with their own sets of policies and procedures, but work alongside each other in the WellSpace rooms. Some of our therapists opt-in to have WellSpace manage their admin, and others handle their admin independently.

Question 12

I have a concern, complaint, or suggestion - who should I direct it to?

Accepted Answer

Concerns about your therapy experience should be directed to your therapist, as each of our therapists are the director of their own therapy practice.

Concerns or suggestions for improvement about the physical spaces may be directed to hello@wellspacepsychology.com.au.

There's no such thing as a silly question. If you don't find the answer you're looking for here, please send us an enquiry.

FAQs