Question 1

Is admin support optional?

Accepted Answer

Certainly! If you don't need admin support, you don't have to add it to your room rental arrangement.

Question 2

Will you only do my admin on the day I work at WellSpace?

Accepted Answer

In reality we're working on your admin all throughout the week. If you work multiple days at WellSpace, we'll need you to commit to the admin package across all your days.

Question 3

How many client referrals will I receive?

Accepted Answer

When you work at WellSpace, you are running your own private practice, so you're ultimately responsible for sourcing your own clients. Whilst we will send any suitable clients your way, we can't put an exact number on this, as the number of clients you'll be referred depends on several factors (e.g., availability, niche, fees, etc.). We encourage you to utilise your 1:1 mentoring sessions to workshop marketing strategies.

Question 4

Can I set my own fees and policies?

Accepted Answer

Absolutely! This is your practice. Part of our onboarding process includes surveying you on all your policies and should we encounter any limitations, we'll be sure to workshop this alongside you.

Question 5

What practice management software do I need to use?

Accepted Answer

We ask that you use Zanda, as that's what our team is trained in using. We can take care of getting your Zanda account set up - we'll configure all your settings and provide you with templates if you don't already have your own.

Question 6

Can I opt in to some aspects of the admin package but opt out of others?

Accepted Answer

At this point in time we're unable to break our admin package down further into component parts.

Question 7

Can I receive admin support without renting a room at WellSpace?

Accepted Answer

For now, our admin support package is only available to clinicians who rent a room at WellSpace.

Question 8

What's included in admin support?

Accepted Answer

Marketing
Advertising under WellSpace
Website bio & professional headshot
On-site support team
Referrals & intake
File creation, sending of intake and consent forms
Appointment booking, rescheduling, cancellations
Appointment reminders
Invoicing & rebates
Follow-up of outstanding invoices
Waitlist management
Caseload audits
Assistance with sending letters and reports
Practice management software set-up and templates
NovoPsych & Psychology Tools

There's no such thing as a silly question. If you don't find the answer you're looking for here, please send us an enquiry.

FAQs